> ## Documentation Index
> Fetch the complete documentation index at: https://docs.biomni.phylo.bio/llms.txt
> Use this file to discover all available pages before exploring further.

# Report a Bug

> Send the details the Biomni team needs to investigate a product issue

For self-serve Biomni Lab, the fastest reporting flow is built into the product:

1. Select **Help** in the sidebar.
2. Choose **Report a Bug**.
3. Describe the problem and submit the report.

If **Report a Bug** is not present, use **Live Chat** or email support.

## What to include

* what you were trying to do;
* what happened and what you expected instead;
* steps that reproduce the issue;
* the affected task or project;
* the approximate time and your time zone;
* the browser or client you were using; and
* a screenshot or screen recording when it helps explain the behavior.

For an incorrect scientific result, also identify the input file, disputed
claim or output, and the evidence you expected Biomni to use.

## Protect sensitive information

Do not paste passwords, API keys, access tokens, private keys, or credentials
into a report. Avoid adding regulated or sensitive source data unless the
approved support process for your organization explicitly permits it.

## Other support channels

<CardGroup cols={2}>
  <Card title="Customer support" icon="life-ring" href="/support/customer-support">
    Live Chat, email, and workspace-specific support.
  </Card>

  <Card title="Biomni community" icon="slack" href="https://join.slack.com/t/biomnigroup/shared_invite/zt-478z7aarm-~JC0jFpGZZorug6FhcuZFA">
    Discuss product usage with other researchers.
  </Card>
</CardGroup>