> ## Documentation Index
> Fetch the complete documentation index at: https://docs.biomni.phylo.bio/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Support

> Get product, account, billing, or technical help

Select **Help** in the Biomni Lab sidebar to see the support options available
for your workspace.

## Live Chat

Choose **Help → Live Chat** for product and technical questions. Include the
affected task, the approximate time of the issue, and what you expected to
happen.

## Email

<Card title="Email Phylo Support" icon="envelope" href="mailto:support@phylo.bio">
  [support@phylo.bio](mailto:support@phylo.bio)
</Card>

Email is useful for account, billing, access, and longer support requests. Do not
send passwords, API keys, tokens, or private keys.

## Community Slack

The public Biomni Lab community is available on self-serve workspaces through
**Help → Join Slack**.

<Card title="Join the Biomni community" icon="slack" href="https://join.slack.com/t/biomnigroup/shared_invite/zt-478z7aarm-~JC0jFpGZZorug6FhcuZFA">
  Ask usage questions and learn from other researchers.
</Card>

## Before contacting support

1. Check the task status and expand the relevant error or tool trace.
2. Retry only if doing so cannot duplicate an external write or expensive job.
3. Record the task, time, client, and steps that led to the problem.
4. Use [Report a Bug](/support/bug-reporting) for reproducible product defects.

We can help with account setup, product usage, unexpected behavior, analysis
workflow questions, billing, and workspace administration.