> ## Documentation Index
> Fetch the complete documentation index at: https://docs.biomni.phylo.bio/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Support

> Get help from the Biomni Lab team

Need help with Biomni Lab? Our support team is here to assist you. Choose the option that works best for your needs.

## Getting Help

All support options are accessible from the **Help** button in the sidebar:

1. Click the **Help** button in the sidebar
2. Choose from:
   * **Live Chat** - Chat with our support team
   * **Join Slack** - Connect with other researchers and help improve Biomni Lab together
   * **Report a Bug** - Submit bug reports

<Frame>
  <img src="https://mintcdn.com/phylo/7pbHy7PF7pt-GFrI/images/help-button-sidebar.png?fit=max&auto=format&n=7pbHy7PF7pt-GFrI&q=85&s=bc6f61f29aff3a904f9ee8ab113b08ae" alt="Help button in the sidebar with support options" width="466" height="310" data-path="images/help-button-sidebar.png" />
</Frame>

## Live Chat

The fastest way to get help:

1. Click **Help** in the sidebar
2. Select **Live Chat**
3. Type your question
4. A support team member will respond

## Email Support

For detailed inquiries or if you prefer email:

<Card title="Email Support" icon="envelope" href="mailto:support@phylo.bio">
  [support@phylo.bio](mailto:support@phylo.bio)
</Card>

## Slack Community

Join our Slack community to connect with other researchers, share insights, get help, and help improve Biomni Lab together:

1. Click **Help** in the sidebar
2. Select **Join Slack**

<Card title="Join Slack" icon="slack" href="https://join.slack.com/t/biomnigroup/shared_invite/zt-3p4aom0as-qiQGsPrISHQSCb8SJMquvw">
  Biomni Lab Community Slack
</Card>

## What We Can Help With

<CardGroup cols={2}>
  <Card title="Getting Started" icon="rocket">
    Account setup, navigation, first analysis
  </Card>

  <Card title="Technical Issues" icon="wrench">
    Errors, unexpected behavior, troubleshooting
  </Card>

  <Card title="Analysis Help" icon="flask">
    Tool selection, workflow design, best practices
  </Card>

  <Card title="Billing & Account" icon="credit-card">
    Subscription, invoices, account management
  </Card>
</CardGroup>

## Before Contacting Support

To help us help you faster:

<Steps>
  <Step title="Check Documentation">
    Your question might be answered in our [docs](/introduction)
  </Step>

  <Step title="Search Slack">
    Someone may have asked the same question
  </Step>

  <Step title="Gather Information">
    Note any error messages, what you were doing, and what you expected
  </Step>

  <Step title="Try Basic Troubleshooting">
    Refresh the page, clear cache, or try a different browser
  </Step>
</Steps>

## Contact Information

| Type             | Contact                                       |
| ---------------- | --------------------------------------------- |
| General Support  | [support@phylo.bio](mailto:support@phylo.bio) |
| Enterprise Sales | [support@phylo.bio](mailto:support@phylo.bio) |
| Press Inquiries  | [support@phylo.bio](mailto:support@phylo.bio) |