What does Phylo cost?
Phylo offers an Individual Free plan at no cost, an Individual Pro plan at $100/month, and a Team plan at $100/month per standard seat. Researchers at eligible academic or research institutions receive 50% off eligible paid plans, paying $50/month for Individual Pro or $50/month per academic Team seat. Monthly and annual billing are both available for paid plans; annual plans are billed once per year.What counts as “usage” and what does “10x daily usage” mean?
Usage is based on the underlying LLM and compute resources consumed by your requests — not a simple message count. The actual usage per request varies highly depending on task complexity; a quick Q&A uses far less than a multi-step data analysis. Pro users get 10x the daily usage allowance of Free users. You can check your current daily usage on the Settings page. Pro includes a standard daily usage allowance of 10x the Free plan’s allowance. Once you reach that allowance, additional requests may be queued. The queue provides generous extra capacity but is not an unlimited-usage guarantee. If the daily limit or queue capacity is reached, new requests may be refused until usage resets or capacity becomes available. Queue limits may change over time. To get more done each day, use a mix of models. Open-weight models generally consume less usage than frontier models, so they are a good choice for most queries. Reserve frontier models for tasks that open-weight models cannot complete.Individual Free & Pro Plan
What’s the difference between Individual Free and Pro?
The Individual Free plan has no monthly subscription fee and includes a lower daily usage allowance. The Individual Pro plan costs $100/month, or $50/month with the academic discount, and includes a higher daily usage allowance and higher concurrent task limits.How does the academic discount work?
The 50% academic discount is automatically applied based on your email address. If you sign up with a university or recognized research institute email, you’ll be charged $50/month instead of $100/month for Pro. No coupon code or manual application needed.Which institutions qualify for the academic discount?
We support 10,000+ universities across 200+ countries, plus select non-university research institutes. Eligibility is determined automatically against our supported institution list, which covers common academic domains like.edu, .ac.uk, .edu.au, and many more.
How do I know if the academic discount is applied to my account?
Go to Settings and start the upgrade flow — the price shown will reflect the academic discount ($50/month instead of $100/month) if your email qualifies. No payment is charged until you explicitly confirm.My university or institution is not recognized. What should I do?
Our list covers 10,000+ universities worldwide and should be comprehensive for most researchers. If your institution is not covered, please reach out to us at billing@phylo.bio and we will try to add new universities and institutions based on availability.How do I upgrade to Pro?
Go to Settings, click “Upgrade to Pro,” and enter your payment details via Stripe. We accept all major credit cards. Your Pro plan activates immediately after payment.How do I update my payment method?
Go to your Settings page → Billing tab → Payment method item, then click the View button. From there, you can click Update to update your credit card.How do I cancel my Pro subscription?
You can downgrade from Settings at any time. Your Pro access continues until the end of your current billing period, then you’ll move to the Free plan. No penalties or cancellation fees.What happens when I hit my daily usage limit?
Pro includes 10x the Free plan’s daily usage. Once that allowance is used, additional tasks may be queued and run as capacity becomes available. The queue provides generous extra capacity but is not unlimited. If the daily limit or queue capacity is reached, new requests may be refused until usage resets or capacity becomes available. Queue limits may change over time.Can I get a refund if I cancel my Pro subscription?
Pro subscription fees are non-refundable for the current billing period. When you cancel, your Pro access continues until the end of the period you already paid for, and you will not be charged again. For details, see our Terms of Service.Is my payment information secure?
Yes. Phylo does not store your card number. All payment processing is handled by Stripe, and your card details never touch our servers.Team Plan
What does the Team plan include?
The Team plan is billed per workspace and gives each member Pro-level access in that shared workspace. Pricing is $100/month per standard seat and $50/month per academic seat.Do team members get their own usage limits?
Yes. Usage limits are enforced per user, not pooled across the workspace. Team members currently get the same daily allowance as Individual Pro users.How does academic pricing work?
Academic pricing is determined per member based on that member’s email address. This means one team can have a mix of standard seats at $100/month and academic seats at $50/month at the same time.When am I charged for seats?
Team billing follows a recurring cycle anchored to the date the team subscription starts. Teams can be billed monthly or annually. At each renewal you are charged for the current number of seats for the upcoming period — the next month on monthly billing, or the next year on annual billing. When you add a member during the billing cycle, that seat is prorated for the remainder of the cycle. When that prorated charge is collected depends on your plan:- Monthly teams: the prorated amount is added to your next monthly invoice.
- Annual teams: the prorated amount is billed at the time the member joins, as a separate charge covering the rest of your annual term — rather than waiting until your annual renewal.
When does adding a member increase my bill?
Adding a member increases billing when that member actually joins the workspace, not when you send the invitation. On monthly billing the prorated charge appears on your next invoice; on annual billing it is charged at the time the member joins. If you have already removed someone earlier in the same billing cycle and are simply filling that slot back to the same peak seat count, there is usually no additional seat-change charge.What happens when I remove a member?
Removing a member revokes their access immediately. It does not create a prorated refund or credit for the current billing cycle — your team keeps that seat for the rest of the period you already paid for, and the lower seat count is reflected at your next renewal. On annual billing this means a removed seat is not credited for the remainder of the year, and the reduced seat count takes effect at your annual renewal.If I swap one member for another in the same cycle, do I pay extra?
Usually no. Our billing uses a high-watermark model for mid-cycle seat changes, on both monthly and annual plans. If your team already reached a given seat count earlier in the cycle, removing one member and adding another back to that same count generally does not create an extra charge. Additional prorated charges only happen when the team exceeds its previous peak seat count in that billing cycle. On annual plans this free-swap window covers your entire annual term, not just a single month.Can you show me an example invoice for team seat changes?
Yes. Here is an example using our current Team pricing and billing behavior for standard seats:- A team starts its billing cycle with 3 standard seats
- Standard seats cost $100/seat/month
- On day 10 of the cycle, the team adds 1 member, bringing the team to 4 seats
- On day 15, the team removes 1 member, bringing the team back to 3 seats
- On day 20, the team adds 1 member, bringing the team back to 4 seats
- On day 25, the team adds 1 more member, bringing the team to 5 seats
- 5 seats for the new month =
5 × $100 = $500 - 1 prorated seat from day 10 to the end of the cycle = about
21/30 × $100 = $70 - 1 additional prorated seat from day 25 to the end of the cycle = about
6/30 × $100 = $20