What does Phylo cost?
Phylo offers an Individual Free plan at no cost, an Individual Pro plan at $100/month, and a Team plan at $120/month per standard seat. Researchers at eligible academic or research institutions receive 50% off eligible paid plans, paying $50/month for Individual Pro or $60/month per academic Team seat.What is the free Pro trial?
All new users automatically get a 7-day Pro trial when they sign up. You get full Pro plan features without paying anything and no credit card is required. After 7 days, you move to the Free plan unless you choose to upgrade.What counts as “usage” and what does “5x daily usage” mean?
Usage is based on the underlying LLM and compute resources consumed by your requests — not a simple message count. The actual usage per request varies highly depending on task complexity; a quick Q&A uses far less than a multi-step data analysis. Pro users get 5x the daily usage allowance of Free users. You can check your current daily usage on the Settings page.Individual Free & Pro Plan
What’s the difference between Individual Free and Pro?
The Individual Free plan has no monthly subscription fee and includes a lower daily usage allowance. The Individual Pro plan costs $100/month, or $50/month with the academic discount, and includes a higher daily usage allowance and higher concurrent task limits.How does the academic discount work?
The 50% academic discount is automatically applied based on your email address. If you sign up with a university or recognized research institute email, you’ll be charged $50/month instead of $100/month for Pro. No coupon code or manual application needed.Which institutions qualify for the academic discount?
We support 10,000+ universities across 200+ countries, plus select non-university research institutes. Eligibility is determined automatically against our supported institution list, which covers common academic domains like.edu, .ac.uk, .edu.au, and many more.
How do I know if the academic discount is applied to my account?
Go to Settings and start the upgrade flow — the price shown will reflect the academic discount ($50/month instead of $100/month) if your email qualifies. No payment is charged until you explicitly confirm.My university or institution is not recognized. What should I do?
Our list covers 10,000+ universities worldwide and should be comprehensive for most researchers. If your institution is not covered, please reach out to us at billing@phylo.bio and we will try to add new universities and institutions based on availability.Do I need a credit card for the free trial?
No. The 7-day Pro trial requires no credit card and no payment information of any kind. It starts automatically when you sign up.Will I be automatically charged after my free trial ends?
No. We never ask for a credit card during the trial, so there is nothing to charge. You are only billed if you explicitly upgrade to Pro and enter your payment details.How do I upgrade to Pro?
Go to Settings, click “Upgrade to Pro,” and enter your payment details via Stripe. We accept all major credit cards. Your Pro plan activates immediately after payment.How do I cancel my Pro subscription?
You can downgrade from Settings at any time. Your Pro access continues until the end of your current billing period, then you’ll move to the Free plan. No penalties or cancellation fees.What happens when I hit my daily usage limit?
Your tasks are queued until your usage resets the next day. Pro users have 5x the daily allowance and higher concurrent task limits, so they hit the limit far less often.Can I get a refund if I cancel my Pro subscription?
Pro subscription fees are non-refundable for the current billing period. When you cancel, your Pro access continues until the end of the period you already paid for, and you will not be charged again. For details, see our Terms of Service.Is my payment information secure?
Yes. Phylo does not store your card number. All payment processing is handled by Stripe, and your card details never touch our servers.Team Plan
What does the Team plan include?
The Team plan is billed per workspace and gives each member Pro-level access in that shared workspace. Pricing is $120/month per standard seat and $60/month per academic seat.Do team members get their own usage limits?
Yes. Usage limits are enforced per user, not pooled across the workspace. Team members currently get the same daily allowance as Individual Pro users.How does academic pricing work?
Academic pricing is determined per member based on that member’s email address. This means one team can have a mix of standard seats at $120/month and academic seats at $60/month at the same time.When am I charged for seats?
Team billing follows a monthly cycle anchored to the date the team subscription starts. At each renewal, you are charged for the current number of seats for the upcoming month. If you add a member during the billing cycle, that seat is prorated for the remainder of the cycle and the prorated amount is added to your next invoice.When does adding a member increase my bill?
Adding a member increases billing when that member actually joins the workspace, not when you send the invitation. If you have already removed someone earlier in the same billing cycle and are simply filling that slot back to the same peak seat count, there is usually no additional seat-change charge.What happens when I remove a member?
Removing a member revokes their access immediately. It does not create a prorated refund or credit for the current billing cycle. Instead, the lower seat count is reflected on the next renewal invoice.If I swap one member for another in the same cycle, do I pay extra?
Usually no. Our current billing behavior uses a high-watermark model for mid-cycle seat additions. If your team already reached a given seat count earlier in the cycle, removing one member and adding another back to that same count generally does not create an extra charge. Additional prorated charges only happen when the team exceeds its previous peak seat count in that billing cycle.Can you show me an example invoice for team seat changes?
Yes. Here is an example using our current Team pricing and billing behavior for standard seats:- A team starts its billing cycle with 3 standard seats
- Standard seats cost $120/seat/month
- On day 10 of the cycle, the team adds 1 member, bringing the team to 4 seats
- On day 15, the team removes 1 member, bringing the team back to 3 seats
- On day 20, the team adds 1 member, bringing the team back to 4 seats
- On day 25, the team adds 1 more member, bringing the team to 5 seats
- 5 seats for the new month =
5 × $120 = $600 - 1 prorated seat from day 10 to the end of the cycle = about
21/30 × $120 = $84 - 1 additional prorated seat from day 25 to the end of the cycle = about
6/30 × $120 = $24