Skip to main content
Need help with Biomni Lab? Our support team is here to assist you. Choose the option that works best for your needs.

​
Getting Help

All support options are accessible from the Help button in the sidebar:
  1. Click the Help button in the sidebar
  2. Choose from:
    • Live Chat - Chat with our support team
    • Join Slack - Connect with other researchers and help improve Biomni Lab together
    • Report a Bug - Submit bug reports
Help button in the sidebar with support options

​
Live Chat

The fastest way to get help:
  1. Click Help in the sidebar
  2. Select Live Chat
  3. Type your question
  4. A support team member will respond

​
Email Support

For detailed inquiries or if you prefer email:

Email Support

support@phylo.bio

​
Slack Community

Join our Slack community to connect with other researchers, share insights, get help, and help improve Biomni Lab together:
  1. Click Help in the sidebar
  2. Select Join Slack

Join Slack

Biomni Lab Community Slack

​
What We Can Help With

Getting Started

Account setup, navigation, first analysis

Technical Issues

Errors, unexpected behavior, troubleshooting

Analysis Help

Tool selection, workflow design, best practices

Billing & Account

Subscription, invoices, account management

​
Before Contacting Support

To help us help you faster:
1

Check Documentation

Your question might be answered in our docs
2

Search Slack

Someone may have asked the same question
3

Gather Information

Note any error messages, what you were doing, and what you expected
4

Try Basic Troubleshooting

Refresh the page, clear cache, or try a different browser

​
Contact Information