Live Chat
The fastest way to get help:- Click the chat icon in the bottom-right corner
- Type your question
- A support team member will respond
Email Support
For detailed inquiries or if you prefer email:Email Support
Slack Community
Connect with other Biomni users and our team:Join Slack
Biomni Community Slack
What We Can Help With
Getting Started
Account setup, navigation, first analysis
Technical Issues
Errors, unexpected behavior, troubleshooting
Analysis Help
Tool selection, workflow design, best practices
Billing & Account
Subscription, invoices, account management
Before Contacting Support
To help us help you faster:1
Check Documentation
Your question might be answered in our docs
2
Search Slack
Someone may have asked the same question
3
Gather Information
Note any error messages, what you were doing, and what you expected
4
Try Basic Troubleshooting
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Contact Information
| Type | Contact |
|---|---|
| General Support | [email protected] |
| Enterprise Sales | [email protected] |
| Press Inquiries | [email protected] |