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Select Help in the Biomni Lab sidebar to see the support options available for your workspace.

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Live Chat

Choose Help → Live Chat for product and technical questions. Include the affected task, the approximate time of the issue, and what you expected to happen.

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Email

Email Phylo Support

support@phylo.bio
Email is useful for account, billing, access, and longer support requests. Do not send passwords, API keys, tokens, or private keys.

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Community Slack

The public Biomni Lab community is available on self-serve workspaces through Help → Join Slack.

Join the Biomni community

Ask usage questions and learn from other researchers.

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Before contacting support

  1. Check the task status and expand the relevant error or tool trace.
  2. Retry only if doing so cannot duplicate an external write or expensive job.
  3. Record the task, time, client, and steps that led to the problem.
  4. Use Report a Bug for reproducible product defects.
We can help with account setup, product usage, unexpected behavior, analysis workflow questions, billing, and workspace administration.