Getting Help
All support options are accessible from the Help button in the sidebar:- Click the Help button in the sidebar
- Choose from:
- Live Chat - Chat with our support team
- Join Slack - Connect with other researchers and help improve Biomni Lab together
- Report a Bug - Submit bug reports
Live Chat
The fastest way to get help:- Click Help in the sidebar
- Select Live Chat
- Type your question
- A support team member will respond
Email Support
For detailed inquiries or if you prefer email:Email Support
Slack Community
Join our Slack community to connect with other researchers, share insights, get help, and help improve Biomni Lab together:- Click Help in the sidebar
- Select Join Slack
Join Slack
Biomni Lab Community Slack
What We Can Help With
Getting Started
Account setup, navigation, first analysis
Technical Issues
Errors, unexpected behavior, troubleshooting
Analysis Help
Tool selection, workflow design, best practices
Billing & Account
Subscription, invoices, account management
Before Contacting Support
To help us help you faster:Check Documentation
Your question might be answered in our docs
Contact Information
| Type | Contact |
|---|---|
| General Support | support@phylo.bio |
| Enterprise Sales | support@phylo.bio |
| Press Inquiries | support@phylo.bio |