Report a Bug

For self-serve Biomni Lab, the fastest reporting flow is built into the product:

1. Select Help in the sidebar.
2. Choose Report a Bug.
3. Describe the problem and submit the report.

If Report a Bug is not present, use Live Chat or email support.

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What to include

• what you were trying to do;
• what happened and what you expected instead;
• steps that reproduce the issue;
• the affected task or project;
• the approximate time and your time zone;
• the browser or client you were using; and
• a screenshot or screen recording when it helps explain the behavior.

For an incorrect scientific result, also identify the input file, disputed claim or output, and the evidence you expected Biomni to use.

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Protect sensitive information

Do not paste passwords, API keys, access tokens, private keys, or credentials into a report. Avoid adding regulated or sensitive source data unless the approved support process for your organization explicitly permits it.

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Other support channels